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Where Artistry Begins
Please read these terms before you order. They set out who we are, how a sale works and what each of us is responsible for. They do not take away any of your legal rights.
Zavoré is the trading name of ZAVORÉ LIMITED, a company registered in England and Wales, company number 17182447. Registered office Mytaxdoc Ltd, Golden Cross House, 8 Duncannon Street, London WC2N 4JF.
You can reach us on 07592 929191 or at support@zavore.co.uk, Monday to Saturday, 9am to 6pm.
At checkout we ask whether you are buying for a business, which includes sole traders, partnerships and companies, or as a private individual. Please answer accurately. Some of your rights depend on it, because consumer protection law applies to private individuals and not to business purchases. Where these terms or our refund policy treat the two differently, they say so.
The contract between us begins when we email to confirm your order or, for a course, to confirm your bench. Any 14 day period in these terms or our refund policy runs from the day of that email.
If after confirming we find we cannot supply what you ordered, for example because a colour cannot be matched, we cannot deliver to the address or a price on the site was obviously wrong, we will tell you, cancel the order and refund everything you have paid. Mistakes happen, and where one does you will not be held to it.
Prices on the site are the full price of the goods, including any VAT that applies. Delivery is shown separately at checkout before you pay. Payment is taken in full when you order. A course can instead be held with a 50% deposit by phone, and installation work is paid in stages agreed in writing.
We can change our prices at any time, but never after your order is placed.
Almost everything we sell is tinted for your order and does not exist until you place it. Two things follow from that, and both are worth knowing before you spend anything.
The first is how lime behaves. Every tub is machine tinted to your reference and checked before it leaves us, so what you order is what we mix. What no one can change is that plaster dries around twenty per cent lighter than it looks wet. That is the material curing, and it is why we would rather you saw your shade on a sample than on a screen.
The second is batching. Lime, marble and earth pigments are quarried, not printed. Order everything you need in one go and it comes off the same mix. If you come back later, give us the original order number and we will match it as closely as the material allows, and tell you honestly if we think you are asking too much of it across a single wall.
If you send us something to match, such as a tile or a fabric, talk to us before ordering. We need to see it and agree the match before anything is tinted, and the price can differ from a standard tint.
Our shipping policy forms part of these terms. UK delivery is tracked and priced by weight at checkout, and we undertake to deliver within 30 days unless we agree another date with you. Delivery outside the UK is by quote, and any import duty or tax is payable by you on arrival. Risk in the goods passes to you on delivery, so please look over your order when it arrives.
Our refund policy forms part of these terms and sets out exactly what happens. In brief, anything tinted or made to your specification cannot be returned for a change of mind. Untinted items can be cancelled within 14 days of delivery and sent back within a further 14 days. Damage in transit should be reported within 48 hours and we replace it. Course cancellations depend on whether you are booking for a business or as a private individual, and on when you book.
If you are a private individual buying online or by phone, you have a legal right to cancel most purchases within 14 days. That right does not apply to goods made to your specification or clearly personalised, which covers anything we have tinted to your colour and sample boards made up to your choice. If you buy for a business, there is no legal right to cancel, and our refund policy sets out what we offer.
Course places can be paid in full online, or held with a 50% deposit by phone with the balance due on the first morning. Group courses are capped at six students. Cancellation, moving your date and transferring your bench are covered in our refund policy. With 14 days’ notice your booking can always move to another date or another person, and everything you have paid moves with it.
If we have to cancel or move a course, you choose between the new date and a full refund, including any deposit.
Course content, materials and tools are included as described on the course page. What you make at the bench is yours to take home.
Installation is quoted separately after a survey and is not sold through this website. The written quotation sets out what is included, how payment is staged and the terms that apply to that work. Any change to the scope is agreed with you before it is carried out.
The text, photographs, colour names and artwork on this site belong to us. You are welcome to look at them and share a link, but please do not copy them for commercial use without asking. We try to keep the site accurate and available, but we cannot promise it will always be uninterrupted or error free.
We are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable when the contract was made.
We do not exclude or limit our liability where the law does not allow it. That includes death or personal injury caused by our negligence, fraud, and your rights as a consumer that goods are as described, of satisfactory quality and fit for purpose.
If you are buying for a business, our total liability to you for any order is limited to the price you paid for it, and we are not liable for loss of profit, loss of business or any indirect loss.
Plaster is applied by hand. How a finish turns out depends on preparation, the background, conditions and technique, which are outside our control once the material leaves us. We stand behind what is in the tub. We are not responsible for problems caused by not following our published preparation and application guidance, by applying a finish to an unsuitable or damp background, or by using a material outdoors where we have said it does not belong.
How we handle your personal information is set out in our privacy policy.
Tell us first. Email support@zavore.co.uk or ring 07592 929191 and we will do our best to put it right, usually in one phone call. If we cannot settle a complaint between us, we will tell you in writing which alternative dispute resolution service could deal with it and whether we agree to use it. Free independent advice is available from the Citizens Advice consumer helpline on 0808 223 1133.
We may update these terms. The version that applies to your order is the one published here on the day you place it.
These terms are governed by the law of England and Wales, and disputes can be brought in the courts of England and Wales. If you live in Scotland or Northern Ireland, you can also bring proceedings in your own courts.
None of this affects your statutory rights.
One list, run by the people who make the material. No noise, and nothing we would not want to read ourselves.
We email as the house has something worth saying, never daily. Unsubscribe from any email, or reply STOP to any text. We never pass your details to anyone.